The purpose of the Customer Communication Program is to provide project reporting, support and application availability notification products to Metro Nashville Justice Agencies so they appropriately plan for or respond to events that may impact their ability to deliver services.
Results Measure
% of projects delivered on time*
% of projects delivered within budget
*delivery date is date product is handed over to customer for testing
Justice Integration Solutions
Line of Business
Technology Planning and Solutions
Purpose Statement
The purpose of the Justice Integration Solutions Program is to provide analysis, strategic recommendations and enhancement products to Metro Nashville Justice Agencies so they can implement new and/or improved services.
Results Measure
% of committed requirements that have been delivered
Quality Control
Line of Business
Quality Control
Purpose Statement
The purpose of the Quality Control Program is to provide standardization and certification products to Metro Nashville Justice Agencies so they can experience justice technology systems and services that are free from defects.
Results Measure
% of requirements received by customer without defects*
*weighted by requirement complexity
Business Continuity and Data Integrity
Line of Business
Technology Planning and Solutions
Purpose Statement
The purpose of the Business Continuity and Data Integrity Program is to provide connectivity and data integrity products to Metro Nashville Justice Agencies so they can have data that is secure.
