The JISCustomerSupportCenter is responsible for software and hardware installation, troubleshooting, and network hardware support within the JIS community.Most of these services are provided to a number of JIS member agencies directly.Several agencies maintain their own field staff for direct support of their own agency with the exception of file and print services, alphanumeric paging, integrated fax services, and database services which are still handled by the JISCustomerSupportCenter.Supporting 1400+ users, the JISCustomerSupportCenter averages between 150 and 200 calls each month related to hardware, software, and network issues, with a normal resolution time of less than one working day.
